1 ACCEPTANCE OF TERMS

By accessing and using the RxEL Pharmacy Management System ("the Software"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Software.

These Terms constitute a legally binding agreement between you and RxEL Pharmacy Solutions. Continued use of the Software indicates your acceptance of any updates or modifications to these Terms.

2 SOFTWARE LICENSE

RxEL Pharmacy Management System is licensed software, not sold. We grant you a non-exclusive, non-transferable, limited license to use the Software for your pharmacy's internal business operations only.

License Restrictions

• License is valid for the duration of your active subscription
• License is specific to your registered pharmacy location(s)
• You may not sublicense, rent, lease, or transfer the Software
• You may not reverse engineer, decompile, or disassemble the Software
• Multi-branch licenses require separate registration for each location

3 SUPPORT SERVICES

3.1 Online Support Availability

We provide 24/7 online technical support through multiple channels to ensure uninterrupted pharmacy operations:

• Live Chat: Instant messaging support within the application dashboard
• Email Support: support@rxelpharmacy.com for detailed inquiries
• Telephone Support: Direct phone support during business hours (8:00 AM - 8:00 PM)
• Emergency Support: After-hours support for critical system issues affecting operations

3.2 Response Time Commitment

4 TRAINING SERVICES

4.1 Free Online Training

All training sessions are provided FREE OF CHARGE to ensure your team can maximize the Software's potential:

• Initial Onboarding: Comprehensive setup and configuration session
• Video Tutorials: Access to our complete library of training videos
• Weekly Webinars: Live Q&A sessions every week
• Email Support: Training-related questions answered within 24 hours
• One-on-One Sessions: Personalized training for specific needs
• Group Training: Team training sessions for all staff members

4.3 Training Requirements

• Customer must provide adequate training space with stable internet access
• All staff members to be trained must be available for scheduled sessions
• Training materials will be provided digitally at no additional cost
• Rescheduling requires 24 hours notice to avoid inconvenience
• Training sessions are tailored to your pharmacy's specific workflows

5 DATA MANAGEMENT AND SECURITY

5.1 Data Ownership

You retain complete ownership of all your pharmacy data. We will not access, use, or share your data except as necessary to provide support services or as required by law.

5.2 Data Protection

• Automatic daily encrypted backups
• 30-day backup retention period
• Emergency restore services available
• SSL encryption for all data transmission
• Role-based access control for staff members

6 PAYMENT TERMS

6.1 Subscription Fees

• Monthly or annual billing options available
• Payment due upon invoice receipt
• All fees are exclusive of applicable taxes
• Early termination may incur prorated charges

6.2 Additional Charges

• On-site training: Transportation costs only (as specified in Section 4.2)
• Custom development: Available upon request with separate quotation
• System enhancements: Major feature requests may involve development costs
• No hidden fees: All charges are transparent and agreed upon in advance

7 LIMITATION OF LIABILITY

RxEL Pharmacy Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Software, including but not limited to:

• Loss of profits or business opportunities
• Data loss or corruption
• Business interruption
• Reputational damage

Our total liability shall not exceed the amount paid by you for the Software in the twelve (12) months preceding the claim.

8 TERMINATION

We reserve the right to terminate your access to the Software if you violate these Terms. Upon termination:

• You must cease all use of the Software immediately
• All license rights granted will terminate
• You must uninstall the Software from all devices
• Data export services may be available upon request

You may terminate your subscription at any time by providing 30 days written notice.

9 MODIFICATIONS TO TERMS

We may update these Terms periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes through:

• Email notification to registered account
• In-application announcements
• Updated terms posted on our website

Continued use of the Software after changes constitutes acceptance of the modified Terms.

10 GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Malawi. Any disputes arising from these Terms shall be resolved in the courts of Blantyre, Malawi.

Both parties agree to attempt to resolve any dispute through good faith negotiations before initiating legal proceedings.